BRONXX AFTER-SALES SUPPORT
Looking after you
and your beautiful home
Bronxx homes are renowned for their beauty, serenity and award-winning attention to quality and detail. If you need after-sales support, our accountable and dependable teams are here to help ensure the quality of your dream home endures.
Our Bronxx Warranty
From the date of your Occupation Certificate, you’re covered by a six-year warranty on major defects (such as structural, fire rating and waterproofing) and a two-year warranty for minor defects in accordance with the Home Builders Act. In addition, fixtures and Fittings come with individual terms (provided during the handover).
How to submit a support request
If you need support, simply select your building below and email or call the appropriate team member using the contact details provided. Our trusted strata teams manage support requests for our newer buildings, and our internal Support Team handles all others.
In your support request email, please provide:
- Your full name and contact details
- Name of development and address (including unit number)
- Your relationship to the property (e.g. owner-occupier, landlord, tenant)
- Preferred access arrangements
- Repair request details including item number, room, location within room, description of defect.
- Photos of issue where applicable. (We suggest sending photos in a separate email or using WeTransfer (a free online portal to easily send large image files).
Our teams do everything possible to respond to requests and queries within two business days.
Support Team contact details
Oasis after-sales support
STEPHEN LOVEGROVE
Direct line: 02 8567 6460
Email: stephen.lovegrove@netstrata.com.au
Acqua after-sales support
CODY MUNN
Office: 02 8567 6400
Direct line: 02 8567 6413
Email: cody.munn@netstrata.com.au
Omnia after-sales support
EMMA CONGDON
Office: 02 8567 6400
Direct line: 02 8567 6483
Email emma.congdon@netstrata.com.au
Soul after-sales support
NICOLE KAZZI
Office: 02 8567 6400
Direct line: 02 8567 6432
Email: nicole.kazzi@netstrata.com.au
For all other after-sales support requests
BRONXX SUPPORT TEAM
Office: 02 8521 7224
Email: support@bronxx.com.au
